Privacy Policy

1. Introduction

Linus ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. Please read this policy carefully to understand our practices regarding your data.

We understand that you're trusting us with sensitive information, and we take that responsibility seriously. Your data belongs to you, and we will never sell it or use it for advertising purposes.

2. Information We Collect

2.1 Information You Provide

Account Information: Name, email address, phone number, password, and profile preferences
Content Data: Information, documents, and files you upload or create within the platform
Communication Data: Messages and queries you send to our AI assistant

2.2 Information Collected Automatically

Device Information: Browser type, operating system, device identifiers
Usage Data: Features accessed, time spent, and interaction patterns
Log Data: IP address, access times, pages viewed, and referring URLs
Cookies: Session cookies and preferences (see Section 7)

2.3 Third-Party Integration Data

If you connect third-party services (such as Google Workspace), we may access data as permitted by your integration settings. We only access the specific data types you authorize, and you can revoke access at any time.

3. How We Use Your Information

We use your information for the following purposes:

Provide the Service: Store and display your data, enable features, and deliver functionality
AI Assistance: Power our AI assistant to provide personalized advice and reminders
Notifications: Send notifications about scheduled tasks, reminders, and important updates
Improve the Service: Analyze usage patterns to enhance features and user experience
Customer Support: Respond to your inquiries and resolve issues
Security: Protect against fraud, abuse, and unauthorized access
Communications: Send service updates, security alerts, and (with consent) promotional messages

4. SMS/Text Message Communications

We may send SMS/text messages to your phone number for service communications. By providing your phone number and enabling SMS notifications, you consent to receive automated text messages including:

Account verification and security codes
Important service notifications and alerts
Reminders you have enabled within the platform

Phone Number Storage: Your phone number is stored securely and used only for service-related communications. Phone numbers are retained while your account is active and deleted upon account deletion.

Opting Out: You can stop receiving SMS messages at any time by:

Replying STOP to any message
Disabling SMS notifications in your account settings

Third-Party Provider: SMS services are provided by Twilio, Inc., a third-party communications platform. Twilio processes your phone number solely to deliver messages on our behalf. For information about Twilio's data practices, please see their privacy policy at twilio.com/legal/privacy.

Message Rates: Standard message and data rates from your mobile carrier may apply.

5. Data Sharing and Disclosure

We do not sell your personal information or data. We may share information only in these limited circumstances:

Service Providers: With trusted vendors who help us operate the Service (hosting, payment processing, email delivery, SMS delivery), bound by confidentiality agreements
AI Processing: Your queries may be processed by our AI providers to generate responses; this data is not used to train AI models without your consent
Legal Requirements: When required by law, court order, or government request
Safety: To protect the rights, safety, or property of Linus, our users, or others
Business Transfers: In connection with a merger, acquisition, or sale of assets (you will be notified)
With Your Consent: When you explicitly authorize sharing

6. Data Security

We implement industry-standard security measures to protect your data:

Encryption of data in transit (TLS/SSL) and at rest (AES-256)
Secure authentication with password hashing
Regular security audits and vulnerability assessments
Access controls limiting employee access to user data
Secure cloud infrastructure with leading providers
Automatic backups with encrypted storage

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but will notify you of any data breach as required by law.

7. Cookies and Tracking

We use cookies to:

Keep you signed in to your account
Remember your preferences and settings
Understand how you use the Service
Improve performance and user experience

You can control cookies through your browser settings. Disabling certain cookies may affect Service functionality.

8. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. Specifically:

Active Accounts: All data retained while your account is active
After Deletion: Most data deleted within 30 days of account deletion
Backups: May persist in backups for up to 90 days
Legal Requirements: Certain data may be retained longer if required by law
Aggregated Data: De-identified, aggregated statistics may be retained indefinitely

9. Your Rights and Choices

You have the following rights regarding your data:

Access: Request a copy of your personal data
Export: Download your data in a portable format at any time
Correction: Update or correct inaccurate information
Deletion: Request deletion of your account and associated data
Opt-Out: Unsubscribe from marketing communications and SMS messages
Restrict Processing: Limit how we use your data in certain circumstances
Revoke Integrations: Disconnect third-party services at any time

To exercise these rights, contact us at privacy@heyollie.com or use the settings in your account dashboard.

10. California Privacy Rights (CCPA/CPRA)

California residents have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

Right to Know: You have the right to know what personal information we collect, use, disclose, and sell
Right to Delete: You have the right to request deletion of your personal information
Right to Correct: You have the right to correct inaccurate personal information
Right to Opt-Out of Sale: We do not sell your personal information. If this changes, you will have the right to opt out
Right to Limit Use of Sensitive Data: You can limit the use and disclosure of your sensitive personal information
Right to Non-Discrimination: You have the right not to be discriminated against for exercising your privacy rights

Categories of Personal Information Collected

In the past 12 months, we have collected the following categories of personal information:

Identifiers (name, email address, phone number, IP address)
Commercial information (transaction history, subscription information)
Internet or network activity (browsing history, interactions with the Service)
Inferences drawn from other categories to create a profile

Exercising Your California Rights

To exercise your California privacy rights, you may:

Email us at privacy@heyollie.com
Use the privacy controls in your account settings

We will verify your request by confirming your identity through your account or by requesting additional information. You may designate an authorized agent to make a request on your behalf.

11. Children's Privacy

Linus is not intended for users under 18 years of age. We do not knowingly collect information from children. If we learn that we have collected data from a child, we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or in-app notification. The "Last updated" date at the top indicates when the policy was last revised.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your data, please contact us:

Email: privacy@heyollie.com
Data Protection Officer: dpo@heyollie.com
Address: Linus, Inc.